Last updated: January 2025
Kawayan Villa Siargao ("we", "us", "our") is a private villa located at Cloud 9 Drive, General Luna, Siargao Island, Philippines. We are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains what information we collect, why we collect it, and how we use it.
1. Information We Collect
Information you provide directly
- Full name, email address, phone number
- Booking details: check-in/check-out dates, number of guests, special requests
- Payment information (processed securely through third-party providers — we do not store card details)
- Messages sent via our contact form, email or WhatsApp
Information collected automatically
- Browser type, device type and operating system
- Pages visited on our website and time spent
- IP address and approximate geographic location
- Referring website (how you found us)
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm your reservation
- To communicate with you before, during and after your stay
- To send booking confirmation, receipts and pre-arrival information
- To respond to enquiries, requests or complaints
- To improve our website and guest experience
- To send occasional promotional offers (only with your consent)
3. Legal Basis for Processing
We process your data on the following legal bases:
- Contractual necessity — to fulfil a booking or respond to an enquiry
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications (you may withdraw consent at any time)
- Legal obligation — where required by Philippine law or tax regulations
4. Sharing Your Information
We do not sell, rent or trade your personal information. We may share limited data with:
- Booking platforms (e.g. Booking.com, Airbnb) if the reservation was made through them
- Payment processors for secure transaction handling
- Service providers who assist with website hosting or analytics (under strict data agreements)
- Philippine government authorities if required by law
5. Data Retention
We retain booking records for a minimum of 5 years as required by Philippine tax regulations. Marketing consent records are kept until you withdraw consent. Website analytics data is retained for 26 months.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing at any time
- Lodge a complaint with the National Privacy Commission of the Philippines
To exercise these rights, contact us at info@kawayanvillasiargao.com.
7. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for full details.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data is transmitted over encrypted HTTPS connections.
9. Third-Party Links
Our website may contain links to third-party sites (e.g. booking platforms, activity providers). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: